Discussing shopping malls here in VisitPinas.com doesn’t sound right at first glance. We have this impression that travel destinations consist of beaches, resorts and other vacation spots. The growth of huge malls, however, makes us rethink our concept of a destination.
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- Trinoma Mall, Quezon City
Trinoma. One of the “big” names in Philippine malls is Ayala and one of their bigger malls is the Trinoma, which stands for “Triangle North of Manila”. It’s a huge complex, with a parking system that is just as complex, although I’m already familiar with it. Just like any Ayala Mall, it has plenty of designer and high-end outlets, but it also houses the Landmark department store, with reasonably-priced items. How to get there? It’s at the juncture of EDSA and North Avenue, Quezon City. It’s a block or two from the Quezon City Circle (connected by North Avenue, so take the UP-Philcoa-SM jeep). From Baclaran, just take the Metro Rail Transit (MRT) at its Taft station, then the train snakes through the cities of Pasay, Makati, Mandaluyong and Quezon, with Trinoma at the end of the line (for now, at least, because works are under way to connect the MRT to the north end of the LRT, which is in Monumento-Caloocan).
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- SM City North EDSA, Quezon City
SM North EDSA. Just because it’s discussed second doesn’t mean that it’s the lesser mall. With the addition of The Block (catering to the high-end market, connected by a walkway to the Trinoma) and the newly-opened The Annex (yes, it’s where the old Annex stood, only more awesome), it’s now claimed to be the largest in the Philippines and the third largest in the world (and you thought SM Mall of Asia and SM Megamall are the bigger malls). SM North EDSA also holds the distinction as the flagship and pioneer of all SM malls (and all Philippine malls of its kind). How to get there? It’s also found in Quezon City, just beside Trinoma.
Those who visited either SM North EDSA or Trinoma most probably went to the other mall. That would be perfect for our question — which, in your opinion, is the better mall? And as usual with this type of questions: Why? Thank you.
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i found out that smnorth edsa, or for that matter, all sm malls doesn’t have a complaint desk or anyone who could handle complaints regarding customer “misservice”. they’ve got the security office, but how about non-security complaints? is this the same with other malls? as a mall rat i find it imperative to have this to provide better customer service and for good corporate image.
to those i approached in the admin office, take actions and don’t avoid my follow up calls made after a week.
I haven’t tried complaining, but maybe we could ask the next time we go there. I saw a booth in one of the malls, which also has the DTI sticker, so I suppose it’s a one-stop complaint center. Maybe you could ask by asking from the Information counter (or Concierge for Trinoma).
to sm or trinoma admin?
[...] the only way to find out is to taste it. I was told there are outlets in Trinoma and The Block (SM City North EDSA). Maybe one of these days I could convince myself to go visit the [...]
yeah the really taste good, medyo pricey nga lang,,, edam cheese ata ginagamit nila sa ensaymada.
mas malaki pa rin ang trinoma kaysa sm north
weeeeeh!!!!!!!! employee k lng ata ng trinoma eh?!
mas malaki ang sm north..isa pa mas maganda ang customer service nila kaysa trinoma..lalo na sa landmark nila poor customer service talaga, although di ako mahilig mag-mall, pansin ko yun nung minsang magpunta ko dun..
comment ko lang po ito..and i respect kung anu man ang comment nyo..
landmark is not trinoma, they are just exclusively leasing to ayala malls, one of which is trinoma..
nope…im sure hindi sya employee of trinoma…mas malaki doesnt mean alfren is referring to area, baka ibig nyang sabihin mas maluwag tingnan, kasi walang masyadong nakakalat na kiosk…
[...] above are sourced from the SM City website. Related post in VisitPinas: Malls: Trinoma and SM North EDSA; The Annex (SM City North [...]
i just want to share a very very bad experience sa landmark trinoma just yesterday. We are from bacoor cavite and it just so happened that my brother who is an employee of ayala land recieved EGC (gift cards) as part of their company’s incentive. So we travelled all the way from cavite to trinoma just to experience their mall.at around 2pm my brother asked the customer service attendant of Landmark if the EGC’s were accepted. She automatically said yes. so we proceeded on choosing the items to purchase for my mom and dad who happened to be senior citizens already, two kids, my brother and her wife. we finished at around past 7pm exhausted. as we go to the counter, the cashier answered “kanina umaga pa po nakadown ang bpi swipe system, hindi po namin masswipe yanng egc” So imagine our dissapointment (ung pagod sa pagpili ng mga bibilhin from 2-7 paikot ikopt sa magulo nilang department store at layo ng biyahe nmin para lang masilayan ang trinoma) we asked for the manager’s actiuon but she cant do anything to resolve the issue. (FYI – only landmark trinoma ang down daw ang bpi, pero ang mga boutique sa labas ok nmn, gumagana) We stayed there for two hours trying to get our justice but they haven’t done anything. Pampalubag loob man lng ba. wala> as in wala silang ginawa. Funny no?? they dont treat their customers right. Mga walang breeding. Deadma lng sila. Any ideas where i can file a legal complaint??
[...] Burger was in Rockwell (the branch had been closed since, so we have to seek the branches in Trinoma and along Tomas Morato, both in Quezon City; let us know if you’re aware of other branches). [...]
Anyone knows what time SM or Trinoma opens this Black Friday & Easter Sunday? Medyo mahaba Holy Week nakaka-miss magmalling.
pwede po bang malaman kung anong contact ng customer service ng landmark department store trinoma?
Salesclerks in the Landmark, in made fun of an item before they packed it. That’s embarrassing to me as a costumer I’m glad I’m not wearing my teacher’s uniform?
Manager/Admin,Are you going to tolerate it?
Mga Landmark Salesclerks sa counter ng body care area (naka-duty ng Aug20,2011 past 9pm) Wala kayong MANNERS!!!!
Ganyan ba kayo na-train? O turo ‘yan ng MGA MAGULANG n’yo na gaya n’yong WALANG PINAG_ARALAN!!!